Refund and Returns Policy
Effective Date: November 30, 2024
At SmartSafeReassure, we want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy with your order, we offer a straightforward 30-day return policy. We are committed to making your shopping experience as smooth as possible and will work with you to resolve any concerns.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
- Condition of the Item: The item must be unused and in the same condition that you received it. It should not be worn, altered, or damaged in any way.
- Original Packaging: The product must be returned in its original packaging, including all accessories, manuals, and any promotional items that came with the product.
- Return Timeframe: You must initiate the return within 30 days of receiving the product. Returns made outside of this window will not be eligible for a refund or exchange.
Please Note: Certain items, such as opened electronics, software, or personal hygiene products, may not be eligible for return due to health and safety regulations.
How to Return an Item
Returning an item is easy and hassle-free. If you need to return a product, follow these simple steps:
Contact Us: Email us at info@smartsafereassure.click to initiate your return. Please include the following information in your message:
- Your order number
- A description of the item(s) you are returning
- The reason for the return
- Photos of the product (if applicable, e.g., for defective or damaged items)
Our customer service team will review your return request and provide you with a return authorization and instructions for sending the item back.
Return Shipping: Return shipping is at the customer’s expense unless the product is defective, damaged, or incorrectly shipped. In such cases, we will provide a prepaid return shipping label.
Pack and Ship: Carefully pack the item in its original packaging, including all accessories and paperwork. Be sure to include the return authorization form in the package. Return shipping is the responsibility of the customer unless otherwise specified by SmartSafeReassure.
Refund Process
Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be credited to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
Important: Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
If you would like to exchange a product for a different size, color, or model, please contact us at info@smartsafereassure.click. We will assist you with the exchange process and provide you with further instructions. Please note that exchanges are subject to product availability.
Additional Information
If you have any questions or concerns about the return process, please don’t hesitate to reach out to our customer service team:
Email: info@smartsafereassure.click
Phone: (800) 123-4567
We are here to help and will do our best to ensure that you have a positive experience with SmartSafeReassure!